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Updated January 3rd, 2024 by Plastic Bank

What should I do if the App is not loading or slow?

Report it to your Plastic Bank Coordinator to provide you with the proper troubleshooting steps....

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Updated January 26th, 2024 by Plastic Bank

Token explanation (how they work, etc)

The unit of payment for our digital reward programs is through a digital token in which 1 token has a local redemption value of 0.01 USD. Plastic Bank Tokens are paid directly to and stored in collection community member’s digital wallet. They can only be earned through Plastic Bank collection bonus programs and redeemed through official Plastic Ban...

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Updated January 3rd, 2024 by Plastic Bank

How can an informal recycling business become a Plastic Bank collection branch?

Local collection businesses can apply through our regional offices to become certified Plastic Bank collection branches, which makes them eligible to participate in our collection, bonus and benefit programs. For that, they must meet our accreditation requirements and successfully pass our onboarding process. We typically invite all collection busin...

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Updated January 3rd, 2024 by Plastic Bank

I forgot my password in the PlasticBank® app. What should I do?

Open your  PlasticBank® app and click Log In. In the Log In page, you will see the words ‘Forgot Password?’. Click that and a pop-up will appear asking for your phone number. Type the phone number that you use when logging in the app. You will receive a text providing you a new password. Use that new password to log in. Don’t forget to change it to ...

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Updated January 3rd, 2024 by Plastic Bank

Are the personal details of the members and digital tokens safe and secure in the PlasticBank® App?

The PlasticBank® app is built with GDPR compliance by design to always ensure the highest level of data security and data privacy. Plastic Bank has a global policy to hold each country of operation to the highest data privacy and data protection standards as set by the GDPR (General Data Protection Regulation) in addition to any local policies that ...

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Updated January 25th, 2024 by Plastic Bank

What does verification mean?

Verification is a process being done to ensure that the authenticity or validity of a data or information....

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Updated January 24th, 2024 by Plastic Bank

Privacy Policy

Please find our Privacy Policy  here ....

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Updated October 4th, 2022 by Plastic Bank

Voiding

...

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Updated January 2nd, 2024 by Plastic Bank

Who are the collection community members?

  An individual who is over 18 years of age,  is registered through the PlasticBank® app and helps collect ocean-bound plastic is a collection community member.  Some are full-time plastic members working in informal waste collection for many years, while others work with us on a part-time basis to supplement other sources of income. Regardless of h...

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Updated September 26th, 2022 by Plastic Bank

How do I download the PlasticBank® app?

Please make sure you have a smartphone and follow these simple steps: Open Play Store or App Store on your device Type “Plastic Bank” on the search bar     Choose PlasticBank®, and hit the download button  Wait until the download process finish Support link:  Play Store ,  Apple Store...

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Updated September 8th, 2023 by Plastic Bank

GOJEK Frequently Asked Questions(FAQs)

Can I link my Gojek account if my plastic bank account number is not verified?  No, it is not possible to link your Gojek account if your plastic bank account number is not verified.  How can I verify my plastic bank account number? To verify your plastic bank account, you will need to go to your member profile and tap "Edit" located at the top righ...

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Updated January 4th, 2024 by Plastic Bank

Can Plastic Bank increase our Collection Bonus?

For now, what we can provide to you is the USD 0.01 per kg which is the amount we provide to all our aggregators and collection points across all countries. But aside from the monetary amount that you receive from us as your Collection Bonus, we also provide rewards that can help you with your business such as tools of trade and facility refurbishme...

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Updated September 26th, 2022 by Plastic Bank

How to register as a Plastic Bank member?

You can sign up as a Plastic Bank member by following these steps: Download and install PlasticBank® app from Google Play Store (Android) or Play Store (iOS) Open the PlasticBank® app and choose “Create Now”  Click the “Nation Code” section, then select your country Put your active phone number and then hit the “Next” button Create your password (mi...

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Updated March 4th, 2024 by Plastic Bank

Plasticbank Glossary

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All...

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Updated January 5th, 2024 by Plastic Bank

Onboarding

Step by Step Download Plastic Bank App Do not have an account? Click "Create One Now" Select your country code and insert your phone number, then click next Create your password, and reinput the password again, then click next Insert your personal details, such as Name, Country, Email (optional), Date of Birth, and Gender, and click the above age + ...

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Updated January 5th, 2024 by Plastic Bank

Does Plastic Bank provide pick-up services to our location?

Plastic Bank provides a free of charge pick-up service from your location for a minimum of 100 kilograms of plastic....

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Updated December 5th, 2022 by Plastic Bank

Member Cash-Out through GCash (Digital Wallet)

1. This time, let’s learn how to cash out.  For members, when GCash account was already activated, the user will be able to see a wallet icon parallel to their tokens. 2.  Once you click the wallet icon, it will show you your digital wallet information.  Make sure the phone number on the screen matches your registered phone number in GCash.  3. Ente...

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Updated January 4th, 2024 by Plastic Bank

Who provides the Collection Bonus and/or rewards that we received?

The Plastic Bank supporters and clients fund Your Collection Bonus and/or rewards....

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Updated October 3rd, 2022 by Plastic Bank

A Brief History and Chemistry of Plastic

Now, let’s dive into PLASTIC! Nowadays, almost everything we touch, eat, work and move with, has some plastic inside, or around it. Even our medical devices and the clothes we wear! How many things can you think of that DO NOT CONTAIN ANY PLASTIC? Not many, right? PLASTIC IS LITERALLY EVERYWHERE. Yet, how much do YOU know about it? Watch this short ...

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Updated September 26th, 2022 by Plastic Bank

How does Plastic Bank work?

Plastic Bank works through the following process: Anyone above the age of 18 years old can register as a Plastic Bank member  through the PlasticBank® app The member collects and sorts plastic waste at his/her house Plastic Bank receives four types of recyclable plastics, namely PET, HDPE, PP, and LDPE  The sorted plastic is brought to the nearest P...

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Updated May 3rd, 2023 by Plastic Bank

GCASH FAQs (Frequently Asked Questions)

GLOSSARY   GCASH wallet Ang GCash wallet ay isang virtual na wallet o pitaka na nagbibigay-daan sa mga gumagamit na magimbak ng pera sa kanilang mobile phone. Ito ay isang bahagi ng GCash mobile app na pinapatakbo ng Mynt, isang subsidiary ng Globe Telecom sa Pilipinas. Sa pamamagitan ng GCash wallet, maaari kang magdeposit ng pera sa iyong virtual ...

5 min reading time
Updated December 20th, 2023 by Plastic Bank

Split Eligibility

For a Branch Owner, Staff, or Co-owner, who wants to add members who will be part of the Split Eligibility feature in the App, you may add a member through registration, search, or QR code. Watch the video below on adding a split member, filtering out a member-based type,  what level the members are under in Split Mode Branch, and how to remove and ...

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Updated January 3rd, 2024 by Plastic Bank

How often should I deliver my plastic collections to the Plastic Bank Social Plastic processor?

  We encourage you to deliver your collections at least once a week for you to receive a higher bonus....

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Updated September 29th, 2022 by Plastic Bank

The Human Crisis in Developing Countries

There is a huge disparity between the situation in developed and developing countries. Let’s look at an example: for every 30 seconds in the UK, there is enough plastic waste generated to fill 2 double-decker buses. On the other hand, in developing countries, there’s enough plastic waste generated to fill 30 double-decker buses. This problem implies...

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Updated September 29th, 2022 by Plastic Bank

Why Ocean Cleanup is Ineffective?

The first question that probably comes to mind is: “Why don’t we just clean up the ocean?” Well, cleaning up marine debris found in the open ocean is not as simple as it may sound. Take the Great Pacific Garbage Patch, for example. It alone spans 1.6 million square kilometers and contains 80,000 metric tonnes of plastic, which is around 1.8 trillion...

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Updated September 29th, 2022 by Plastic Bank

Other Sources of Plastic Ingestion

If eating shellfish isn’t the only way we ingest microplastic, which is the rest? A research review published in 2019 stated that Americans ingest at least 74,000 microplastic particles every year through the food we eat, the water we drink, and the air we inhale. So what has been the general research so far based on the different methods of micropl...

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Updated January 2nd, 2024 by Plastic Bank

How can a person become a collection community member?

  Collection community members must be 18+ years of age and registered in the PlasticBank® app. Any registered individual can sign into the PlasticBank ® App to find the nearest local collection branch for exchanging ocean-bound plastic. ...

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Updated January 3rd, 2024 by Plastic Bank

How do you ensure that you are not employing child labour?

  Plastic Bank membership is open to any 18+ age-verified individual who wants to collect and exchange ocean-bound plastic in its areas of operation. Approval of member registrations is subject to verification.   Labour Practices   Collection branches and processing partners must; complete Plastic Bank’s standard training program (code of conduct, h...

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Updated January 25th, 2024 by Plastic Bank

How to edit your hours of operation

Open the Plastic Bank App and go to your Business Profile. On the top right corner, you will see the ‘Edit’ button. Click on it and scroll down to see your Working Hours. Edit it according to your Operating Hours....

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Updated October 20th, 2022 by Plastic Bank

Failed to Log-in

Follow these steps if you fail to log in due to the wrong username and password:  Check and make sure your phone number is correct Check and input the correct password  Reset your password on the PlasticBank® app through these steps: a. Open the PlasticBank® app and select “Forgot password b. Go to the country code section and choose your country c....

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Updated January 25th, 2024 by Plastic Bank

Why does Plastic Bank need my information (gender, phone, etc)

To customize your user experience For audit trails For benefit programs For livelihood enhancement For credit scores For user impact scores For impact claim verification To prevent child labour through proof of identity and age of consent For verified ethical sourcing and code of conduct compliance...

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Updated January 4th, 2024 by Plastic Bank

How much is the Collection Bonus per kg? (Collection Community Member)

Here’s a sample computation so you can understand how we work:   Example:...

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Updated January 10th, 2024 by Plastic Bank

Social Plastic® feedstock

What happens to plastic after it is collected at a Plastic Bank collection branch?  After collection, the plastic is recycled and processed into a new raw material called Social Plastic ®  feedstock which can be purchased by manufacturers and integrated into new products and packaging. Plastic that does not get licensed as Social Plastic ®     feeds...

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Updated January 25th, 2024 by Plastic Bank

Settings guide (language, pin, password)

Open the Plastic Bank App and click on the Menu Bar (3 horizontal lines) on the upper left corner. Once the side Menu appears, scroll down and click “Settings”. From here, you can see that you can change the Language depending on your preference, changing of Password is also available and setting a Transaction Pin....

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Updated September 16th, 2022 by Plastic Bank

What is a delayed bonus?

Delayed bonus  is a benefit that is still on hold because the plastic is still on the journey to reach its final destination, namely the recycling plant or processing site. When your plastic reaches the processor and is verified by the Plastic Bank team, your delayed bonus will automatically become active benefits that can be exchanged into cash....

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Updated September 29th, 2022 by Plastic Bank

Plastic from Animals to Humans

As mentioned before, plastic is not only harmful to animals and ecosystems but to humans as well. To understand better how this can be possible, let’s follow an Exeter University research about human plastic ingestion. Plastic has been found in about 700 species, ranging from birds, whales, fish, sea turtles, crustaceans, and even shellfish. Followi...

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Updated September 26th, 2022 by Plastic Bank

What kind of plastic does Plastic Bank accept?

Plastic Bank  accepts 4 types of plastics which are: PET (clear, light blue, and color) HDPE (separated each color) PP (separated each color) LDPE (clear/white and mixed colors)   Plastic waste classification...

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Updated January 3rd, 2024 by Plastic Bank

How does the PlasticBank® app serve as a means for traceability of collected plastic from the time of exchange all the way to store shelves as products and packaging made with Social Plastic®?

Plastic Bank can provide real-time, audit-ready traceability for Social Plastic® feedstock and Plastic Credit Offsets with 18+ age-verified registered members. This is enabled through certified PlasticBank® app enabled locations throughout our supply chain, from input to output, in multiple countries at scale. The PlasticBank® app is used to record ...

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Updated January 4th, 2024 by Plastic Bank

What if I didn’t sign the Code of Conduct and Rules of Engagement?

You won’t be eligible for any Plastic Bank collection bonus or rewards until those two important documents are signed and followed....

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Updated January 3rd, 2024 by Plastic Bank

Does Plastic Bank pay a salary to its collection community members?

Plastic Bank does not pay a salary to its members. They receive the local market rate for plastic by material type in cash from the buyer of the materials (collection branches). In addition to the standard market rate payment system, Plastic Bank uses a digital payment system to provide bonuses on eligible material collections above their market rat...

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Updated January 2nd, 2024 by Plastic Bank

Can a person become a member without creating an account in the PlasticBank® App?

Plastic Bank membership is open to any 18+ age-verified individual who wants to collect and exchange ocean-bound plastic in its areas of operation. Our collection branches initiate every exchange in the PlasticBank® app and can register new members who do not own a smartphone. Registrations are subject to verification.  Non-app users are able to red...

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Updated January 4th, 2024 by Plastic Bank

What other benefits can I enjoy as a Plastic Bank Aggregator or Point?

You can earn more Collection Bonus according to the Plastic Bank Collection Community Roadmap. For more details, you may reach out to our Plastic Bank Coordinator....

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Updated January 4th, 2024 by Plastic Bank

I did not receive a reward from Plastic Bank but another Collection Point did. What should I do?

We usually have a criteria when we give rewards to Plastic Bank aggregators and Collection Points. Inform your Plastic Bank Coordinator about this issue so he/she can give you more details on the reward provided to the other Collection Point....

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Updated January 10th, 2024 by Plastic Bank

What are Collection Bonuses and Social Benefits?

  Registered 18+ age verified collection members and certified collection branches that participate in bonus programs receive a digital bonus payment on top of the cash market rate for bonus-eligible plastic. These bonuses provide increased incomes, digital savings, and benefits with traceability for our supply chain compliance requirements. The bon...

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Updated September 29th, 2022 by Plastic Bank

Who Suffers the Most from Plastic Pollution?

The human plastic crisis is not constrained to the effects of plastic ingestion on the human body. It is also about the communities at large! As it turns out, there is a strong correlation between poverty and plastic pollution. Over 70% of plastic waste that enters the oceans comes from developing countries in Asia.  It is very important for us that...

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Updated January 25th, 2024 by Plastic Bank

Aside from plastic, do you collect other scraps like cartons or metals?

  Aside from plastic, do you collect other scraps like cartons or metals? For now, Plastic Bank is focused on providing bonuses to collection aggregators and points who collect these kinds of plastic: PET, LDPE, HDPE, and PP.    Other types will be collected depending on the country's customer contract....

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Updated January 4th, 2024 by Plastic Bank

Glossary

Stopping Ocean Plastic The act of removing the likelihood of plastic entering the ocean. Collection Community A community of registered Plastic Bank collection members and branches that help collect ocean-bound plastic.   Collection Community Member A registered member of the collection community that helps collect ocean-bound plastic. Collection Br...

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Updated December 5th, 2022 by Plastic Bank

GCash (Digital Wallet) Registration

1. Before we link our Gcash Account to our PlasticBank® app, make sure you have fulfilled the member’s compliance, including A verified phone number on the PlasticBank® app A verified profile photo on the PlasticBank® app Gcash Account 2.  Also don’t forget to ensure that you have fulfilled the following requirements too: Identity card Signed member...

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Updated December 5th, 2022 by Plastic Bank

Collect Point Cash-Out through GCash (Digital Wallet)

1. For Collection Point which has tokens available in their digital wallet, they will find a wallet icon next to it. Click it when you need to cash out.  2.  When you click the wallet icon, information about your digital wallet will be displayed.  Make sure the phone number displayed on the screen corresponds to your GCash account. 3. Enter the desi...

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Updated September 26th, 2022 by Plastic Bank

Does Plastic Bank also accept other types of waste besides plastic?

Currently,  Plastic Bank only focuses on collecting high value plastic for recycling including PET, HDPE, PP, LDPE. However, some of our collection branch partners might be collecting other materials as well such as cardboards, glasses, etc. You can check the type of waste accepted at each collection branch on the PlasticBank® app in the collection ...

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Updated January 4th, 2024 by Plastic Bank

I have a child who’s below the legal working age. Can I ask for his help to deliver my collections to the Plastic Bank Aggregator or Collection Point?

No. Plastic Bank follows the Anti Child Labor Law. We do not allow our Aggregators and Collection Points to transact with minors, regardless if their parents or legal guardians allow them to....

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Updated January 10th, 2024 by Plastic Bank

What other benefits can I enjoy as a Plastic Bank Collection Community Member?

You can earn more Collection Bonus according to the Plastic Bank Collection Community Roadmap. For more details, you may reach out to our Plastic Bank Coordinator....

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Updated January 10th, 2024 by Plastic Bank

How do members make sure their plastic collections are recorded properly by the collection branch?

Collection community members can view a record of their transactions with their collection branch in the Exchange History tab within their PlasticBank ® App account. More details on the Plastic Bank App...

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Updated December 5th, 2022 by Plastic Bank

How to create an account: Member

1. This video will teach you how to register in the Plastic Bank App.  First, tap “Sign up.” 2. After clicking  “Sign up”, you will be redirected to a video introducing Plastic bank. 3.  Once done watching the video, it will land you on a page where you need to choose what kind of member you are.  The options are the following: Donors and Households...

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Updated January 15th, 2024 by Plastic Bank

Transactions

Creating a  transaction where a NON-SPLIT BRANCH buys FROM A SPLIT BRANCH. ...

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Updated September 29th, 2022 by Plastic Bank

Where Does Plastic Garbage Accumulate in the Ocean?

We all know that plastic waste is floating in our oceans, but do we know how, why, and where it accumulates?  In this brief video, you will hear the co-founder of the 5gyres institute explaining what a gyre is and why it is so important to study their existence. A gyre is a large system of rotating ocean currents and there are five major gyres in th...

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Updated January 4th, 2024 by Plastic Bank

I did not receive my Collection Bonus for this month. What should I do?

Inform your Plastic Bank Coordinator about this issue. He/she will raise this concern to the correct department in order to disburse your Collection Bonus as soon as possible....

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