Can I link my Gojek account if my plastic bank account number is not verified?
No, it is not possible to link your Gojek account if your plastic bank account number is not verified.
How can I verify my plastic bank account number?
To verify your plastic bank account, you will need to go to your member profile and tap "Edit" located at the top right corner of the screen to access your personal information. Underneath it, you will see a message stating, "Your Account is not verified. Click here to verify." Click on it, and you will be prompted to enter an activation code that will be sent to your phone number.
Can I link any plastic bank account with my Gojek account?
No, you cannot link any plastic bank account with your Gojek account. Your plastic bank account number should be the same as your Gojek account number to establish the link.
Why is it necessary for the plastic bank account number to match the Gojek account number?
Matching the plastic bank account number with the Gojek account number ensures accurate and secure transactions. It serves as a verification method to confirm ownership and enables seamless transfers between your Gojek account and your Plastic bank account.
What if I don't see the green wallet icon in my account?
If you don't see the green wallet icon in your account, it means that you currently don't have any tokens available.
Why is the green wallet icon not available for co-owners and branch staff?
The green wallet icon is exclusively designed for the owner of the business. It signifies the availability of tokens specifically for the business owner's use and management.
Why isn't the green wallet icon visible in my member profile?
The green wallet icon is typically visible when you have a positive token balance in your wallet. If you don't see the green wallet icon, it could be because your token balance is zero.
What are delayed tokens in my Plastic Bank account?
Delayed tokens in your Plastic Bank account are tokens that are pending approval. They cannot be cashed out directly.
How can I cash out my delayed tokens in Plastic Bank?
You cannot cash out delayed tokens directly. You have to wait for them to be approved, and once approved, they will be transferred to your wallet.
What is the process for delayed tokens to get approved in Plastic Bank?
The process for delayed tokens to get approved in Plastic Bank may vary, but typically, they undergo a review or validation process to ensure they meet the necessary criteria before being transferred to your wallet.
Can I use my delayed tokens for any transactions before they are approved?
No, delayed tokens cannot be used for transactions until they are approved and transferred to your wallet in Plastic Bank.