Follow these steps if you fail to log in due to the wrong username and password: 

1. Check and make sure your phone number is correct
2. Check and input the correct password 
3. Reset your password on the PlasticBank® app through these steps:

   a. Open the PlasticBank® app and select “Forgot password
   b. Go to the country code section and choose your country
   c. Enter your phone number that was registered in the PlasticBank® app 
   d. Make sure your phone number is correct and press the “Reset Password” button
   e. You will receive a new password via SMS on your phone
   f. Re-login by entering your phone number and the new password that you received via SMS
   g. You will be required to create a new password:
               1. Old password (a password that you receive via SMS) 
               2. New password (a new password that you create)
               3. New password confirmation

4. Press the “Change” button

5. Congratulations, you have successfully reset your password in the PlasticBank® app