When you see an 'Action Required' status on your account, it means there are pending steps you need to complete to fully activate or verify your account. This notification is designed to help you resolve outstanding issues quickly and securely.
Common Reasons for 'Action Required' Status
- Incomplete identity verification
- Unverified mobile number
- Pending KYC ID Upload
- Pending cash out account linkage
Steps to Remove 'Action Required' Status
- Log into your account through the official Plastic bank app
- Check for specific notifications or prompts
- Review and complete any pending requirements
- Submit requested documentation or verification details
Important: If you cannot identify the specific action needed, contact customer support with a screenshot of your account status.
Verification Tips
Most 'Action Required' statuses are resolved by:
- Uploading a valid government-issued ID
- Verifying your mobile phone number
- Completing additional account security steps
Once all required steps are completed and verified, the 'Action Required' status will be automatically removed from your account.