When you see an 'Action Required' status on your account, it means there are pending steps you need to complete to fully activate or verify your account. This notification is designed to help you resolve outstanding issues quickly and securely. Common Reasons for 'Action Required' Status Incomplete identity verification Unverified mobile number Pend...

Deleting your Plastic Bank account is a straightforward process that varies depending on your account type. Whether you're a member or a business owner, this guide will walk you through the necessary steps to permanently remove your account. For Individual Members If you're a standard Plastic Bank member and want to delete your account, follow these...

When managing a Plastic Bank collection point, account management requires careful planning, especially if you're the sole collector in your area. This guide will walk you through the critical steps for transferring branch ownership before account deletion. Prerequisite for Account Deletion If you are currently the only branch owner and wish to dele...

Here’s a sample computation so you can understand how we work: Example:  ...

There is no age limit as long as the Plastic Bank Collection Community Member is of legal working age based on the country’s local laws. We do not accept minors or underaged individuals.  Branches are removed if they fail our code of conduct requirements....

  Plastic Bank begins working in any new territory with the existing informal recycling communities, wherever possible. We train and certify local collection communities (collection community members and collection branches alike) for compliance with our code of conduct and acquaint them with the PlasticBank® app usage requirements to enable traceab...

Updating your registered phone number with GCash requires a few specific steps to ensure a smooth process. Follow this guide to successfully modify your contact information. Preparation Before initiating the update, gather these essential documents and information: Current GCash account details Full legal name Screenshot of your GCash account New ph...

Open your PlasticBank App®, go to your Business Profile page and scroll down until  you find the ‘Add new Staff Member’ button. Search for the staff's phone number registered in the PlasticBank® App. Before searching, ensure the staff member has also created his or her account, following the same process in Step 1 (Creating an Account) The Staff mem...

Managing your Plastic Bank account in your preferred language is simple and ensures a more comfortable user experience. Whether you're a native English speaker or prefer another language, we've designed an easy process to customize your account settings. How to Change Your Account Language Log into your Plastic Bank account Navigate to the Settings ...

Managing inventory at your collection point is a critical aspect of operational efficiency for businesses working with material tracking systems. By following a few simple steps, you can effectively monitor and track your materials within the application. Important: Ensure you have the necessary authorization and credentials before accessing the tra...

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Experiencing difficulties withdrawing funds can be frustrating. Whether you're using Gcash or another digital payment platform, understanding the potential causes and solutions can help resolve your transaction issues quickly. Common Withdrawal Problems Temporary system transaction blocks Code validation errors Account verification complications Rec...

If you're experiencing difficulties withdrawing funds from your account, there are several steps you can take to resolve the issue. Understanding the potential reasons behind withdrawal problems can help you navigate the process more effectively. Common Reasons for Withdrawal Challenges Pending Token Status:  Temporary Transaction Issues: Intermitte...

Plastic Bank follows a set of standards in order to comply with its clients. We choose our processors wisely. In order to earn the Collection Bonus from your delivery, you must deliver it to a Social Plastic® Processor which is a Plastic Bank Certified Processor. However, we’re continuously working on certifying more processors to help us with our m...

When your SIM card becomes blocked, transferring your GCash balance can seem challenging. This guide will help you navigate the process of managing your funds during a SIM-related disruption. Initial Steps for GCash Balance Transfer If your current SIM is blocked, you'll need to take specific actions to ensure your GCash funds remain accessible: Cre...

For a Branch Owner, Staff, or Co-owner, who wants to add members who will be part of the Split Eligibility feature in the App, you may add a member through registration, search, or QR code. Watch the video below on adding a split member, filtering out a member-based type,  what level the members are under in Split Mode Branch, and how to remove and ...

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You will  receive the benefits after each exchange using the PlasticBank® app, but it will appear as a  delayed bonus.  You can exchange your benefits after your transaction is approved and verified by the Plastic Bank team which takes a maximum of 7 days after your transaction date....

  The plastic collected through our collection communities is delivered to our processing partners for reprocessing into Social Plastic® feedstock and reintegrated into products and packaging by partner organizations and brands. ...

You will receive your monthly Collection Bonus through your digital wallet or bank account (depending on your country’s disbursement platform) which you will activate and finalize with your designated Plastic Bank Coordinator during your Onboarding....

We encourage you to deliver your collections at least once a week for you to enjoy higher incentives....

The  approval process will take a maximum of 7 days from your benefit exchange request on  the PlasticBank® app....