If you're experiencing difficulties withdrawing funds from your account, there are several steps you can take to resolve the issue. Understanding the potential reasons behind withdrawal problems can help you navigate the process more effectively.

Common Reasons for Withdrawal Challenges

  • Pending Token Status: 
  • Temporary Transaction Issues: Intermittent technical problems can temporarily block cash-out transactions.
  • Additional Potential Complications: Various other account-specific factors might impact your withdrawal.
  1. Gather Documentation
    • Prepare a screenshot demonstrating the issue
    • Have your account details readily available 
      • Plastic bank account number and name
  2. Contact Support via email at support@plasticbank.com

Reach out to the official support channel with your documentation. Provide a clear, concise description of the problem you're experiencing.

  1. Wait for Investigation

Customer support will review your case and provide personalized guidance to resolve the withdrawal blockage.

Important: Never share sensitive account information in public forums. Always communicate through official, secure support channels.