What to Do If You Can’t Cash Out to GCash or Gojek

A practical guide to navigating cash out processes, covering essential steps, potential challenges, and key strategies for smooth financial transactions across various platforms.

Written By Dowe Riomalos (Administrator)

Updated at August 13th, 2025

Table of Contents

If you’re unable to withdraw your funds from Plastic Bank, don’t worry—this can happen for a few different reasons. Below are some common causes:

Your tokens may still be in pending status — This can occur if the branch where you sold your plastic has not yet completed the sale to the processor or the bonus transaction has not been approved yet and undergoing the approval process.

A temporary cash-out transaction issue — Sometimes, system or network issues can delay withdrawals.

Other possible account-related issues — Such as incomplete verification or system errors.

Next Steps

If you’re facing this problem:

  1. Send an email to support@plasticbank.com.
  2. Include your Plastic Bank account name and number.
  3. Attach a screenshot showing the issue.

Our support team will review your case and provide assistance to help resolve the issue as quickly as possible.

Check related articles about Plastic Bank pending bonuses.